FAQs

These Frequently Asked Questions pertain to our website and online purchases. For aquarium or pond care questions and other information please review our Blog articles or Contact us .

SHOPPING INFORMATION

Once you have completed your product selections please complete checkout from the website shopping cart. Review the items in your cart and apply any Coupon Code or Gift Card to your purchase. To review shipping options select Change Address and enter your information. Then select the preferred shipping method. Proceed to checkout.
If you are a returning customer you may log in to your existing account to pull up the information saved in your account profile. Otherwise enter your billing and shipping address information. You may choose to create an account for future express checkout. An account also enrolls you in our Loyalty Program. Please check for an existing in-store account before creating a new one.
Review your order and final total. Payment is processed via PayPal. We accept all major credit cards. You can pay with your credit card if you don’t have a PayPal account.

Dry goods orders are shipped via US Postal Service or UPS to the address provided at checkout based on the selection made in your website shopping cart. Product is carefully packed to help prevent any damage during shipping. Once processed you will receive a shipment notification via email with tracking number, and delivery notification. Please allow 48 hours for processing after your order is placed.
Livestock (i.e. fish, invertebrates, coral) are shipped via FedEx Priority Overnight to the address provided at checkout for a $55.00 flat rate charge. Livestock is packed in insulated styrofoam boxes with secure packing material and heat, cold, or Cryo packs as needed to maintain safe temperatures during transit. If one or more livestock items are in the shopping cart at checkout the $55.00 livestock shipping charge is automatically applied to your total. Livestock is shipped Monday through Wednesday ONLY (no weekend delivery is available) weather permitting, and we reserve the right to delay shipping until conditions are appropriate for safe arrival. Once your order is placed we will contact you to arrange the best shipping date based on these criteria. Someone must be available to sign for the livestock order on the first delivery attempt. Once processed you will receive a shipment notification via email with tracking number. Please allow 48 hours for processing after your order is placed.
For mixed dry goods & livestock orders items will be shipped via their corresponding shipping methods outlined above. Dry goods will be shipped via US Postal Service or UPS based on your selection and checkout, while livestock will ship via FedEx priority Overnight for a $55.00 flat rate charge. You will receive separate notifications and tracking numbers for the dry goods and livestock. Please note due to different carriers and shipping methods dry goods and livestock may arrive on different days.

We provide a money back guarantee for live arrival of all livestock orders. You must be available to sign for your livestock order on the first delivery attempt for live arrival guarantee to apply. Beyond that, due to the nature of the hobby and conditions outside of our control there are no further guarantees on livestock purchased online. All of our saltwater fish (unless noted) have gone through our 28 day in-house quarantine procedure. To help ensure your success please follow the provided acclimation instructions, the guide can also found here (link).

There are no returns for livestock purchased online. Please make your selections carefully. You must have a rewards/website account for dry goods returns to be processed. Return must be initiated within 30 days of purchase. Buyer must pay any return shipping costs. Returns are for in store credit ONLY, for purchase price of the item, not including shipping costs (credit does not expire). 30% restocking fee applied to any used products with opened/damaged packaging. Contact us with any return questions or to initiate a return.

You may access your account by clicking Login/Register at the top of the website home page. You will be asked to provide your user name and password. You can also create an account if you don’t already have one. You must have an account created either in store or online to earn loyalty rewards.

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Once you have completed your product selections please complete checkout from the website shopping cart. Review the items in your cart and apply any Coupon Code or Gift Card to your purchase. In the Cart Totals section under shipping select FREE Pickup In Store. Proceed to checkout.
If you are a returning customer you may log in to your existing account to pull up the information saved in your account profile. Otherwise enter your billing information. You may choose to create an account for future express checkout. An account also enrolls you in our Loyalty Program. Please check for an existing in-store account before creating a new one.
Review your order and final total. Payment is processed via PayPal. We accept all major credit cards. You can pay with your credit card if you don’t have a PayPal account. Your order will be picked and placed at the front counter for pickup typically within a few hours of placing your order. You can always call us to confirm your order is ready for pickup at 414-543-2552 before stopping in.